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About Storied Lands

Frequently Asked Questions

You Asked…We Answered…

J.R.R. Tolkien said, “not all those who wander are lost,” but who hasn’t been lost in the details of trying to plan out a complicated trip? Storied Lands wants you to feel confident and well-informed about your next trip. We’ve done our best to answer the most commonly asked questions, but if we missed something, don’t hesitate to let us know directly!

What Services Do You Provide?

Storied Lands Travel is a full-service travel agency. We are proud to manage every aspect of your travel experience from research, itinerary design, and booking components, to document management, in-destination support, and after-trip follow to ensure expectations were met and exceeded. More specifically, we provide the following services:

  • Domestic & International Flight Bookings
  • Travel Insurance
  • Accommodation Bookings (Including Villas, Boutique Hideways, Private Apartments & Houses)
  • Private & Shared Transfers
  • Luxury Rail Holidays
  • Pre-Packaged and Private Group Tours
  • Luxury Ocean & River Cruises
  • Custom Designed Roadtrips (Fly n’ Drives)
  • Custom Designed Beach Getaways
  • And more…
Do you charge a fee?

Yes, we do. Storied Lands Travel is proud to offer a robust, fully inclusive menu of services to ensure your travel experience is everything you hoped it would be (and more!) And yes, there is a charge for this service.

Here is the level of service you can expect when you pay our research & design fee:

  • Initial consultation phone call or Zoom Meeting to discuss your needs and wishes in detail so we can move on to the next phase
  • An individualized, well-researched, tailor-made itinerary that suits your travel style and preferences (in a digital format)
  • Organization and booking of all travel components (including but not limited to flights, transfers, accommodation, tours, excursions, travel insurance etc)
  • Assistance with with selecting the appropriate travel insurance to cover your travel itinerary
  • Insider travel tips, specific to your destination including unique cultural insight, culinary suggestions tailored to your dietary requirements, hidden gems to discover, and more
  • 24/7 In-Destination support is available via text, WhatsApp, email, or phone
  • Travel Concierge Services (Dinner reservations, arrangements for special occasions, organization of lifestyle experiences, and more)
  • Domestic and international flight coordination (including real-time monitoring before you leave and upon your return)
  • Pre-Departure documentation preparation and final checks
  • Follow up a consultation when you return home
Research & Planning Fee:

$150.00 Per Person
$ 300.00 Per Family (2-5 Family or Guests)
$ 400 Per Group (6-12 Family or Guests)
$ 600 (13 – 20 guests)
$1000 (21 + guests)

*All fees are subject to GST
* Group/Family rates can be broken up into individual charges
*Prices are charged in Canadian funds

I've Never Paid a Fee Before, Why Now?

Charging fees for travel services has long been standard practice in other parts of the world, Canada is merely catching up. Most guests don’t understand that travel advisors are not compensated for their time and work until guests depart, and in many cases, they don’t see any compensation until after guests return! That means the average travel advisor can wait anywhere from a month to eighteen months for suppliers to pay out commissions. Additionally, travel advisors are navigating a far more complicated travel landscape than ever before. Our service fees are 100% non-refundable

Do You Work With Travellers Outside of Canada?

Absolutely! We work with clients from around the world. International travellers are required to book with a valid credit card, any other forms of payment will not be accepted. Also, please be mindful of time zones, it may take us an extra day to respond to your inquiries.

Do I Need a Visa For My Trip?

Storied Lands will always include essential trip information with every itinerary, however, we always recommend and require that passengers check with their local embassy as visa rules can change without warning. We will do our best to provide links to local embassy web pages, and this is where you will find the most current information about visa costs and required forms. If you are uncomfortable with the visa process, Storied Lands can make arrangements for you for a fee.

What Happens If I Need to Cancel My Trip?

Life happens sometimes, and we understand that. We do our best to provide trips that offer flexibility, however, due to the highly customized nature of many of our itineraries, we highly recommend protecting your trip investment with travel insurance. A comprehensive travel insurance policy will allow you to cancel your trip with fewer penalties than if you weren’t covered. It’s also important to remember, cancellation costs can vary by supplier. Flight cancellations are almost always 100% non-refundable unless booked in the highest, most unrestricted fare classes (again, we recommend purchasing travel insurance).

Storied Lands Travel will provide every trip proposal with the appropriate change and cancellation policies, including any fees required.

How Do I Join an Exclusively Hosted Storied Lands Tour?

See a tour you would love to join? Fantastic! We will provide a pre-registration form for all of our exclusively hosted tours. Because we like to keep many of these tours small and intimate, it’s always a good idea to pre-register even if you’re not ready to commit as spots will fill up fast. And if you are travelling alone, we offer a roomie matching form.

Do You Provide Travel Insurance?

Yes! Storied Lands Travel can advise and provide our guests with travel medical, cancellation and interruption, cancel for any reason (CFAR), and various other types of insurance policies. We highly recommend purchasing travel insurance for every trip. For guests joining us on our exclusively hosted Storied Lands tours, travel medical insurance is mandatory.

Can I Get a Breakdown of My Trip Components?

With very few exceptions (Ex. Flight Only proposals) all of our trips are quoted as packages. Because of the highly customized nature of most of our trips, and the agreements we have with our in-destination management companies, we are not able to break up trip components. Rest assured we will always work within the budget you have provided to us in our initial consultation with you.

Am I Able to Make Changes to My Initial Itinerary?

Absolutely! After our initial consultation, we will get to work researching and designing your first itinerary. When this itinerary hits your inbox, remember, it is not your final itinerary (unless we knock it out of the park on the first try, which is entirely possible!) We are here to make sure that your vision is realized, and we understand this may take several changes to the initial itinerary.

Why Should I Book With a Travel Advisor?

We believe your travel-inspired daydreams shouldn’t be realized on some faceless online booking engine. With nearly two decades of experience, we’ve sent travellers to every corner of the planet. We leverage our experience, tap into our extensive networks and utilize our hard-earned knowledge to design unforgettable vacations you can’t simply point, click and purchase.

Do I Need Vaccines For My Trip?

Please understand that it is your responsibility to research and know what vaccinations or medications you may require for your trip. We are not medical experts, therefore, it would be unethical for us to provide you with such details. We can provide resources and point you in the right direction. It is always advisable that you consult your medical practitioner before you book any trip.

Can I Use My Points to Book a Trip With You?

Unfortunately, Storied Lands Travel is not booking trips with points at this time. This may change in the future, so keep your eyes and ears peeled for any announcements about this.

How Do I Pay For My Trip?

Storied Lands Travel accepts all major credit cards. Payment details will either be given directly to suppliers or they will be processed through our host agency, Tripzter Travel. Your itinerary will indicate how your payments are processed.

How Do I Pay For My Trip?

Storied Lands Travel accepts all major credit cards. Payment details will either be given directly to suppliers or they will be processed through our host agency, Tripzter Travel. Your itinerary will indicate how your payments are processed.

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